SHIPPING AND RETURNS POLICY
***PROCESS TIME IS CURRENTLY 2-8 WEEKS BUT THIS WILL RETURN TO NORMAL SHORTLY, All timings are estimates and not guarantees***
Orders take 4 -6 weeks, there is also the possibility of several weeks delay during busy periods.
***PLEASE NOTE that custom designs - those in Tier 1, 2, 3 & 4 can take additional weeks due to the extra design time****
If you have any concern with timeframes please contact me before placing the order, as once orders are placed they cannot be cancelled.
I gladly accept returns and exchanges if there is an issue with the order (examples include - missing options, incorrect design, other notable flaws)
- Contact me within: 7 days of delivery
- Send items back within: 14 days of delivery
I don't accept cancellations unless requested the same day
- But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.